Nestlé
Design Thinking Certification for Coaches
A training to drive innovation from within. Design Thinking for product development and organisational design.
Client
Nestlé
Collaboration
Services
- Train-the-Trainer format
- Full documentation for handover
- Mentoring of new coaches
Agility through testing
Reframing Challenges
A playful approach to complex internal processes
Boosting creative confidence by setting up unique experiences
Visualizing information and working with the environement was a key learning goal
How to do good user-research
Being visual opens up different thinking processes
2017—2018
We worked with the Design@Business team to set the Design Thinking Coach Certification Programme. With a curated toolbox we trained colleagues on how to create delightful Customer and Employee Experiences and bring that knowledge to their peers.
From convincing stakeholders to the selection of the right methods, we know how to set up trainings to multiply skills inside organisations.
Our activities
- Programme design
- Selection of participants
- Design and production of materials
- Set up a community of practice
- Design and execution of co-coaching sessions
- Mentoring of coaches in day-to-day projects
- Documentation for handover
Innovation from within
Innovation is a mindset, not a department! our colleagues learned how to drive user-centric innovation and how to apply it to customer facing products and organisational design.
Especially designed for employees in large organisations
The format enables employees to keep up with their day-to-day while directly apply the new skills in their work.
A toolbox to create a high-performing organisation
We formed a tight community of coaches who collaborate across functions, autonomously! they facilitate trainings and coach business challenges for each other.
A community of practice to change mindsets and multiply skills
We formed a tight community of coaches who collaborate across functions, autonomously! they facilitate trainings and coach business challenges for each other.